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Tickets & seating
Event logistics
- Can I book parking tickets?
- Which hotel is included in my travel package?
- What are the check-in and check-out times?
- Can I request early check-in or late check-out?
- How do I access the VIP / hositality area?
- Is re-entry to the VIP area allowed during the day?
- What time does the VIP area open and close?
- Is there a dress code for VIP / hospitality areas?
Upgrades & extras
- What is the Flex Ticket Upgrade and how does it work?
- What is the Best Seat Upgrade?
- What is included in the Premium Fan Package?
- Can I customise my travel package?
- Can I choose or upgrade my hotel category?
- Can I request specific room types (double, twin, family room)?
- Can I extend my hotel stay?
- What is the Flex Travel Upgrade and how does it work?
- Can I upgrade from regular Tickets to VIP?
- Can I combine VIP tickets with a travel package?
Payments
Order information
- What’s included in a travel package?
- Can I book a travel package without tickets?
- What are the usual transfer times?
- Where does my transfer depart from?
- What is included in VIP / hospitality tickets?
- What is the difference between VIP tickets and regular tickets?
- Do VIP tickets include a grandstand ticket?
- Can I book VIP access for a single day?
- Which events offer VIP Tickets?
- What food and drinks are included in VIP tickets?
- What can I expect from a VIP experience?
- Are there hosts or staff available in the VIP area?
- Do you offer VIP experiences for groups or corporate events?
- Is it possible to customise my VIP experience?
Shipping & delivery
Flexibility & cancellations
- Can I cancel my order?
- I accidentally placed the same order twice – what now?
- Can I change my ticket category after booking?
- Can I change the number of tickets after booking?
- Can I change my delivery address after booking?
- Are the tickets personalised?
- What is the Flex Ticket Upgrade and how does it work?
- Can I change the names of the booked guests?
- Can I change the number of guests or tickets after booking?
- What happens if the event date changes?
- Can I cancel my travel package?
- What is the Flex Travel Upgrade and how does it work?
- Can I change my delivery address after booking a travel package?
FAQs
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