It is possible to cancel your travel package before the start of your trip, however cancellation fees will apply depending on how far in advance you cancel.
Once your order is confirmed, a binding purchase agreement is created.
Still, we’re here to help:
Depending on the event and situation, we may be able to assist with your request. Please contact our support team via the contact form with your cancellation request.
Cancellation fees may be up to 100% of the travel price, depending on how close to the event you cancel. For full details, please refer to our Terms & Conditions.
Want more flexibility?
With the Flex Travel Upgrade, you can cancel your booking under more flexible conditions:
- Cancellation up to 42 days before the event, no reason required
- Voucher issued for the booking value (excluding service fees)
Even after this period, cancellation may still be possible in the event of unforeseen circumstances, such as serious illness or other valid reasons.