What is the Flex Travel Upgrade and how does it work?

The Flex Travel Upgrade gives you more flexibility when booking a travel package by allowing you to cancel your trip under certain conditions.

With the Flex Travel Upgrade, you can:

  • Cancel your booking up to 42 days before the event without giving a reason
  • Cancel even after this deadline in case of unforeseen circumstances, such as:
    • Serious illness or accident
    • Complications during pregnancy
    • Bereavement in the family

In these cases, you will receive a voucher for the ticket price (excluding service fee).
 

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