Event tickets are generally excluded from cancellation, as the statutory right of withdrawal does not apply.
With the Flex Ticket Upgrade, you stay flexible and protect your booking in case your plans change.
Your benefits:
Flexible cancellation
Cancel your booking up to 28 days before the event – no reason required.
Cancellation in case of unforeseen circumstances
Even after this deadline, cancellation is possible up to 24 hours before the event with a valid reason, such as:
- Serious, unexpected illness or accident
- Complications during pregnancy
- Death of the participant or a close relative
€25 discount on your next order
Receive a €25 voucher for your next booking (minimum order value €100, valid for 12 months).
Premium customer service
Your enquiries are prioritised and answered by our expert team within 24 hours on working days.
Good to know:
In all cancellation cases, you’ll receive a voucher for the ticket price (excluding the service fee).