Event tickets are generally excluded from cancellation, as there is no statutory right of withdrawal.
Once your order is confirmed, a binding purchase agreement is created.
Still, we’re here to help:
Depending on the event and situation, we may be able to offer a cancellation for a fee or provide a voucher. Please contact our customer support team with your request. Please fill in our contact form with your cancellation request.
Want more flexibility?
With the Flex Ticket Upgrade, you can cancel your order under more flexible conditions:
- Cancellation up to 28 days before the event
- No reason required
- Refund or voucher, depending on the case
You can add the Flex Ticket Upgrade during checkout. Further details can be found in our Terms & Conditions.