Flexibility & cancellations
Cancellations, rebooking and date changes.
- Can I cancel my order? Event tickets are generally excluded from cancellation, as there is no statutory right of withdrawal.Once your order is co...
- I accidentally placed the same order twice – what now? If you’ve placed two identical orders by mistake, we can cancel the duplicate for you.What to do:Please fill in our contac...
- Can I change my ticket category after booking? In many cases, it’s possible to change your ticket category after booking, for example to upgrade your seats or choose a d...
- Can I change the number of tickets after booking? In many cases, it’s possible to adjust the number of tickets after booking, for example, by adding additional tickets.Sinc...
- Can I change my delivery address after booking? Yes, absolutely! You can update your delivery address directly in your customer account.How it works:Log in to your custom...
- Are the tickets personalised? In most cases, our tickets are not personalised.This means you can easily pass them on or give them as a gift to friends, ...